New World Dev Tracker

Gear has gone, what do we do now? )

Glad to hear it! Closing the report since it’s been resolved

Crafting are bugged

We have re-enabled all the food tiers that were disabled from the patch here: [Downtime] April 6th, 2023 - #3 by Luxendra

In regards to compensation, I haven’t heard anything new.

Heartrunes don’t work properly with gear sets

Thanks for the report - moving to bug reports since it’s definitely not intended that equipping the same heartrune resets the cooldown. I’ve forwarded it to the team!

[Downtime] April 6th, 2023

Greetings Adventurers,

Thank you for your patience while we addressed this issue. We have re-enabled all of the aforementioned tiers of food.

See you in Aeternum!

My gear is missing after logging in despite your proposed fix

Please make sure to check the following storages (Everfall, Windsward, Monarch’s Bluff, Brightwood, Cutlass Keys, Weavers Fen, both Great Cleave Outposts, Restless Shores, and Mourningdale). You can use the map to select each territory/outpost and view the storage contents. If you are currently at a storage shed, you can use the drop-down menu to cycle through the storages.

If you are still unable to locate your gear through those above listed storage containers, please logout, wait 2-3 minutes, and log back in.

If none of the steps above worked and your gear is still unable to be found, please contact Customer Support through their website so we can reunite you with your items!

Bags of Juniper Berries/diamond gypsum not dropping at all

The team is currently looking into the reports for Juniper Berries and Diamond Gypsum. Thank you for the report!

[Notice] Missing Gear Restoration

As a follow-up:

I’m over encumbered and can’t navigate to a Storage Shed.

Please equip the bags found in your inventory. If your bags are not in your inventory (on player inventory; not equipped), relog and wait 2-3 minutes. If the issue persists, please contact CS. Please do not drop your items in-case of accidental deletion.

My gear is still missing.

Please make sure to check the following storages (Everfall, Windsward, Monarch’s Bluff, Brightwood, Cutlass Keys, Weavers Fen, both Great Cleave Outposts, Restless Shores, and Mourningdale). You can use the map to select each territory/outpost and view the storage contents. If you are currently at a storage shed, you can use the drop-down menu to cycle through the storages. We deeply apologize for the inconvenience of locating your items in this manner. Steps to improve that process going forward are being discussed.If you are still unable to locate your gear through those above listed storage containers, please logout, wait 2-3 minutes, and log back in.

If your gear is still unable to be found, please contact CS so we can reunite you with your items!

Thank you!

Re Enable Food?

Unfortunately I don’t have any ETAs to share but when we do, you can find them as a follow-up on the original announcement: [Downtime] April 6th, 2023

Thanks AGS, Always good to login and loose over 3M gold in items :D

Please try looking through your town storages. Depending on how full your storage is, you may find your restored gear is in different town storage locations.

If you’re unable to locate your missing items, please contact support through their website so they can investigate.

For our announcement regarding this issue, please find it here: [Notice] Missing Gear Restoration

All my gear is gone

Glad to hear that most of you have received your missing items.

For those of you who can’t find it, please try looking through your town storages. Depending on how full your storage is, you may find your restored gear is in different town storage locations.

If you’re unable to locate your missing items, please contact support through their website so they can investigate.

For our announcement regarding this issue, please find it here: [Notice] Missing Gear Restoration

Thank you!

My all items are gone

Have you tried looking through your various town storages? Depending on how full your storage is, you may find your restored gear is in different town storage locations.

If you’re unable to locate your missing items, please contact support through their website so they can investigate.

Post-Patch fix not applied to my character

Please reach out to our Support team through their website so they can further investigate.

Leaderboard rewards bug

The team is aware of this. Thank you for the report!

Can't complete chapter 1 of the season journey

Thank you! I’ll let our team know

[Downtime] April 6th, 2023

Maintenance has been completed and the servers are back online. Thank you for your patience.

[Downtime] April 6th, 2023

Greeting Adventurers,
We are holding downtime on April 6th, 2023 at 2023-04-06T08:00:00Z for 60 minutes to address an issue that caused Territory Buffs to apply multiple times. All tiers of foods with the following buffs will remain disabled after downtime:

• Weaponsmith
• Jewelcrafter
• Engineer
• Arcanist

We will provide further updates about these foods being reenabled as soon as possible. Thank you for your patience.

[Notice] Missing Gear Restoration

Greetings,
Work to restore missing gear has concluded and all impacted players should be able to log back into their accounts within the next 30 minutes.

Please remember that your restored gear may be located in more than one storage location, depending on how full your storage already was. You might need to look in multiple storage locations for all of your restored gear.

We apologize for the inconvenience and appreciate your patience.

Feedback on the furnishing items from seasonal track

Appreciate the feedback, thank you! We will share with the team.

All my gear is gone

Hi all, here’s the latest update. Gear restoration is underway, stay tuned:

[Downtime] April 5th, 2023

Greetings,
the gear restoration process is under way. Please see this thread for more information: